1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 12-Jul-14.


Business Details –

  • Name:
  • Address: 12808 Gran Bay Pkwy
  • City: Jacksonville
  • State: Florida
  • Country: United States
  • Phone: 570-708-8780
  • Website:


Original Complaint against published at on 12-Jul-14 says, verbatim –

In April 2013 I signed up to use ABCMouse. ABCMouse offered a 30 day free trial during sign-up. When I enrolled into ABCMouse I was given an opportunity to pay for 1 year membership at the time. I agreed and paid the 1 year membership when signing up for the 30 day free trial. | The website is legitimate and it does function as described. My children instantly celebrated and were very excited that they were able to use ABCMouse. After several days I realized the excitement had faded. The site is very busy and I realized though my children liked the website, I determined that it was going to also require parental engagement. The engagement I realized was far more than expected. | The service is fantastic for self-learning with parental assistance. For teachers, homeschool parents, or parents that have a substantial amount of time to engage solely with ABCMouse I believe subscribing could be an effective method to educate. | Within 10 days I decided to discontinue my service. I had difficulty locating the cancellation request. Once I cancelled I received an email notifying me that my service was cancelled. However the email I received did not mention ABCMouse refunding me my payment. It also stated that my service was active and would be good for the 1year subscription. | It is extremely difficult to reach a live-person with ABCMouse. They do not openly provide a customer service number. Everythign is conducted via email. I did locate a phone number by performing web searches. ABCMouse has never replied to my email sent via their website. I have sent several emails with no response. Everytime I call the number I receive a voice message letting me know they are unavailable. I have left voice messages and received no response. | I contacted my credit card company and requested a refund by filing a dispute. ABCMouse’s website looks great but don’t fall victim to poor customer service with no responses. When web searching I ready many similiar situations that precisely match my claim with this company. | BEWARE of this company and their service. | Sincerely disappointed in Virginia. |

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