ACA Automotive Review

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This is an archive of a consumer complaint published against ACA Automotive at on 29-Sep-14.


Business Details –

  • Name: ACA Automotive
  • Address: 5101 E Willow St
  • City: Long Beach
  • State: Aruba
  • Country: United States
  • Phone: 562-421-1905
  • Website:


Original Complaint against ACA Automotive published at on 29-Sep-14 says, verbatim –

I took my car in for a estimate as my van was not moving forward or backward. I was not told of storage fees. Once I was told the estimate of the repair would be between $2800 – $3200 the mechanic told me I could have time to think about the repair. At no time was I told about storage fees and when I exhausted all my attempts at loans to pay the cost of the repair I went to pay for the estimate and was told since I was not repairing my vehicle there would be a storage fee I would have to pay. The estimate exam was $90 but the total for release of my vehicle was $305. Had I known there would be storage fees I would have taken the car out the same day after the evaluation. At that time I did not have the entire $305 so it would be another week before I could get my car out with another weeks fee added to the evaluation of $90. | The storage fee was not disclosed until after the garage had the car for a week. | Had I been fully informed of the storage policy I would not have left my vehicle there for a week while finding the funds for the repair. | I dropped my vehicle off after hours and filled out a service request on Weds night – September 17th. | September 18th I recieved a call from the mechanic saying they would not be able to evaluate the car until the next day which was Friday September the 19th. | September 19th – Friday – I recieved the estimate and told I could have some time to think about what I wanted to do. | September 25th – I went to pay for the evaluation as I was unable to obtain a loan to repair the transmission and was told since I was not having the car repaired there were storage fees that would be assessed which bought the original total of $90 to $305 and I would not be able to get my vehicle until the total was paid off. |

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