ACCC Insurance Company Review

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This is an archive of a consumer complaint published against ACCC Insurance Company at on 29-Sep-14.


Business Details –

  • Name: ACCC Insurance Company
  • Address: P.O. Box 4290
  • City: Alpharetta
  • State: Georgia
  • Country: United States
  • Phone: (888) 823-0888
  • Website:


Original Complaint against ACCC Insurance Company published at on 29-Sep-14 says, verbatim –

My car was involved in an accident on July 13, 2014 and I had full coverage with this company. Called to inform them of accident and was told I need to obtain a police report. Spoke with my adjuster because my car was inoperable about a rental and was told I was covered up to 30 days. I picked up my rental on the 16th. | After getting the run around for 2 weeks an appraiser was finally scheduled to come and look at my car. When he came out he acknowledged that my car was indeed undriveable because my wheel was leaning completely inward. Now fast forward 2 more weeks and I finally get the inital check for damages. I send my car to the repair center to be fixed. and since its offically been 30 days I send in my invoices for reimbursement on my rental car. | A week later I recieve a check for 10 days of my rental. I call the adjuster and he says he didn’t receive the entire invoice. Itell him I’ll send it again and he assures me its no problem. He then calls me back and say he did have it but it dien’s have the daily rate on it. I go back to the rental company and get a new invoice and fax it. Adjuster says check will be mailed next day. 2 weeks later he refers me to his supervisor who informs me they decline to pay because my car was driveable. | all this despite the fact the appraiser and the collision center say otherwise. So, you basically stole $800 of my money for rental car reimbursements on an accident that you acknowledge wasn’t even my fault yet you still charged me a $500 deductible despite the fact you will bill the other company for the repairs. | RIPOFF!!!! Horrible customer service. The have caller ID so I hd to continuously call from different numbers. |

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