This is an archive of a consumer complaint published against Account Now at Scamity.com on 07-May-14.
Business Details –
- Name: Account Now
- Address: P.O. Box 1966
- City: San Ramon
- State: Aruba
- Country: United States
- Phone: 866925206
- Website: www.accountnow.com
Original Complaint against Account Now published at Scamity.com on 07-May-14 says, verbatim –
Account Now is on the internet. They say that when you sign up with them you will have a prepaid Visa debit card to use anywhere. You can up load cash, checks and your taxes on it. I am very careful when I sign up for anything and I read all the paperwork. I have made sure not to use ATM’s that take extra fees and everything. Besides the ATM fees, there is supposed to only be a $10 charge monthly for mainanence. I swiped my card at a gas pump for $25 on Saturday. | On Sunday when I went to use my card it would not go through! After getting on their website, I saw a charge at the gas station for $126 and next to it read AUTH HOLD. I went through the website frequently asked questions on Account Now and saw that they will put a hold on anything you use your card on that doesn’t have the payment taken out immediately such as rental cars and hotels. So, I called customer service with Account Now because there is an option to have the hold dropped sooner than a week for a $10 fee and possilbly something faxed from the place where the carge was made. | The lady I spoke to through Account Now said that there ws nothing they would or could do and had no clue what I was talking about as far as the option to have it dropped for the $10 fee. I explained to her that I have been in the hospital twice recently and had been waiting 3 weeks for a doctor appointment which was tomorrow and I needed that money back despertely. I told her that I was never aware of this before, and had used my card before at a gas pump with no problems. I also told her that I could not reschedue my appointment and she just kept repeating the same line over again until we lost the connection. | Account now is a lie, and they are not what they promise to be for anyone. |
