Accumetrics Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Accumetrics at on 08-Aug-14.


Business Details –

  • Name: Accumetrics
  • Address: 3985 Sorrento Valley Blvd
  • City: San Diego
  • State: Aruba
  • Country: United States
  • Phone: 800.643.1640
  • Website:


Original Complaint against Accumetrics published at on 08-Aug-14 says, verbatim –

I sent away for a DNA collection kit to do an ancestry test. There are a lot of them out there, but this one was in Canada and I thought I would get faster and better service. I was very wrong. They advertise themselves as being able to give results quickly and efficiently..that is blatantly false. I received my package quickly, and sent off my oral swabs the same day. I e-mailed them as a follow-up, just to make sure they had received it. They replied they had. Great! Well, a week went by, and nothing. Two weeks. I e-mailed them back. Oh, it will just be a few more days. Now, it’s been 3 weeks and I finally called them only to talk to the rudest, most unprofessional person ever. I had her on speaker and my sister couldn’t believe how rude she was. I, for the record, was being polite. | She told me that because it was an ancestry test it would be available at the EARLIEST in another 2 weeks. Alright, whatever. I waited another 2 weeks. Nothing. Finally I called a few days later and they HAD my results for over a MONTH! This means that while I was on the phone with her, she not only lied to me about checking her computer, she was too lazy to even check after I got off the phone with her. I couldn’t believe it but whatever. Send me my results please. | Well, the moment finally came and I opened an e-mail that disappointed. They didn’t even send me a report! All I got was one page with a map on it and 2 circles indicating the countries of my ancestors. That is it. They don’t say if there is any Neanderthal DNA, they don’t give you a chart with the migrations of your ancestors. NOTHING! This was a total and utter waste of time and money. And worst of all, they won’t give me my raw data so I can’t figure out if what they told me is correct. For all I know they could have just made it up. |

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