Ace Division Inc. Review

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This is an archive of a consumer complaint published against Ace Division Inc. at on 26-Jul-14.


Business Details –

  • Name: Ace Division Inc.
  • Address: 11408 HWY 64 W.
  • City: Tyler
  • State: Denmark
  • Country: United States
  • Phone:
  • Website:


Original Complaint against Ace Division Inc. published at on 26-Jul-14 says, verbatim –

Aug. 7th 2013 I purchased a piano bench from Acedivisioninc on eBay. I paid with Paypal and failed to notice an incorrect address supplied by them in confirming email. The item was shipped to the wrong address. I discovered this on Aug. 15th. I contacted the person at the address and found the item had been returned to Fed. Ex. on Aug. 14th. I contacted Fed. Ex. and asked for the item to be shipped to me at the correct address. They said they would require a release from Acedivisioninc in the form of a fax authorizing Fed Ex to deliver the item correctly. I emailed Acedivisioninc with this information and requested the fax Fed Ex. I never heard from Acedivisioninc but I did not receive the piano bench. I then emailed Acedivision fruitlessly for two days but they still did not send a release. Finally, Fed Ex shipped the item back to Acedivision. I then emailed them asking that the item be reshipped to me. They asked for an additional $38 in shipping fees. I accepted the charges for Fed Ex to ship back to Acedivision but I requested free shipping to me as the item was listed. Acedivision said they would not do business with me any more. They would not reship nor issue a refund. I opened a resolution case with eBay and they decided in Acedivisions favor. I appealed the decision and it was upheld. I then emailed Acedivision as asked for a refund less the Fed Ex. shipping costs to them and a 28% restocking fee. Acedivision replied the case was closed, they would have no further contact with me and that i would have to take it up with eBay. Due to an error on my part of not checking the address PayPal supplied(an out of date address) and Acedivisions lack of response to faxing Fed Ex to have the item released to me I am out the total purchase price and I don’t have a piano bench.

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