Ace Tool Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ace Tool at on 06-Mar-15.


Business Details –

  • Name: Ace Tool
  • Address: 2201 Wantagh Ave
  • City: Wantagh
  • State: New York
  • Country: United States
  • Phone: 877-783-8899
  • Website:


Original Complaint against Ace Tool published at on 06-Mar-15 says, verbatim –

When festool sale was going on in february i was so happy and i ordered expensive set of tools so i could save $300. After few days i recive an email from Acetool that the stuff i ordered is back ordered and will ship to me in week and a half. i call them back after 2 weeks to ask them whats going on with my order, and the lady i speak to told me that my stuff is been ordered from festool and should be shipped to me in about 1 1/2 week. But was already march and the sale and already.When i got little upset with that lady she told me she can give me refound and i can go and porchase the tools somewhere else ,but if i go somewhere else this will cost me $300 more because is not on sale anymore , | she told me she canot do anythink right now and i hang up the phone. And now another week past and they sent me an email that my stuff will be in stock in about 3-4 weeks . They scamers ,they was taking as much orders they could knowing they dont heave the tools in stuck, they heave written clearly STUCK next to the tool so people will buy from them not from somebody else.i went on their web site today and again they saing STUCK but when i call to make sure the guy told me is back ordered. This is very frustrating to me becouse a got so many projects to do and i gotta use my friends tools when i could go else where i heave this tools within a week. |

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