1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 05-May-14.


Business Details –

  • Name:
  • Address: 1231 Greenway Drive, Suite 600
  • City: Irving
  • State: Denmark
  • Country: United States
  • Phone: 9725505000
  • Website:


Original Complaint against published at on 05-May-14 says, verbatim –

One day my local bank closed, and in a last minute attempt to cash my check I had to buy food and pay the bills for my family. The only place was Ace Cash Services – They tolld me they would charge me 2.9% of my check plus a $3.00 new member fee, and I had to sign up for a $10.00 debit card. She then printed out a Direct Deposit Form and told me I had to sign it and give it to my Human resources, and I would be given a credit for the $3.00 on my next return. Completely typical of a scam place, but I went on my way. Arriving I gave the card to my daughter 14 yrs. She called the number to confirm the balance and was charged $0.50 cents for just checking the balance. | They also charge you $1 – $2 for speaking with a customer service rep. by that time my daughters balance had dropped to $9.00 – She went on ebay to buy a $5.99 item free shipping. The transaction went through but the next day we received an email from ebay about declined payment. At this time to avoid a $2 fee for talking to customer service so we logged on the account and noticed the card had been overdarfted by their fees. | $0.50 Phone bal. Inquiry | $0.50 Phone bal. Inquiry | $1.00 Hold (paypal) *ok | $1.00 Internet Transaction Fee | $6.99 ebay purchase | $1.00 Declined fee | by this time the balance dropped to -$0.99 cents | We waited to call them the next day but noitced 4 overdraft fees of total $60 | balance now -$60.99 | Calling them I got the worst customer servive, I was tranfered around to a Manager who told me I was responsible for the charges and I should have read the fine print. I told her I was being abused by them, she said “”Sir you iz abusing our card, you are negative -$62.99 and you need to bring the account to currect status… I told her what do you mean -$62.99, before I called it was -$60.99 … she told me one of her previous agents had docked me $2 customer service fee. | I would have never done direct deposit with these crooks, but I image all the hard working people these crooks are scamming. | By then I was fustrated and asked for the managers name, she gave me a bogus name and operator number so I just hung up and called my sister who works for a Credit Repair Agency, with her experience she called her best friend who has a boyfriend who is a lawyer. My sister told me it was taken care of. I put all my records and evidence in an envelope and set it aside. | Two weeks later I received a check for $13.00 refunding me the money the new member fee and the $10.00 card – they also enclosed a letter something to the effect of .. | Your Ace Elite Netspend Card is now closed, your balance due is Zero, no negative marks to your credit scores.. etc, etc. Nightmare is over as the charges could of kept piling and they would have held me accountable. | | My sister told me her friends boyfriend had drafted up legal documents notarized and had me sign. | They FedEx’d the documents to their corporate office in Texas and soon got received a check in mail 2 weeks later. | Avoid them, they are crooks who will rob your families money in a heartbeat. |

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