This is an archive of a consumer complaint published against Acer Inc. at Scamity.com on 11-Mar-15.
Business Details –
- Name: Acer Inc.
- Address: 8/F, No. 88, Sec. 1, Xin Tai 5th Road, Xizhi
- City: New Taipei City 221
- Country: Taiwan
- Phone: 254.298.4402
- Website: http://acer.com/
Original Complaint against Acer Inc. published at Scamity.com on 11-Mar-15 says, verbatim –
ACER products are your problem ..But you can call Jennifer at USA corporate headquarters at 254.298.4402 and complain. | If you are selling any ACER products, you are creating problems for yourself while supporting a company with lousy products, lousy customer service, lack of warranty, etc. Here is the problem you are creating for yourself? You can go to any ACER Facebook pages around the world and ever one is littered with customer complaints. Or you can run your own net search for ACER complaints and the list is endless or simply click on any of these links and see for yourself. | Here is what happens when ACER refuses to honor their warranty and their favorite trick is to have you send in your product at your expense for evaluation which comes back as CID (Customer Induced Damage) as you are the only one that has used the product. That is if you can even get customer service to respond and as a vendor, you never need to deal with ACER customer service. Virtually non-existent. | So as a consumer and since ACER will not repair or replace their product, what is your only other solution? To return the product to the store where it was purchased and ask for a full refund. And most vendors try to keep a good reputation, will do that. This way, ACERS problem becomes yours while you are making them a profit. | We all made the same mistake of reading ACER reviews instead of ACER complaints. Reviews are usually always good, the pros and the cons of the product and dont reflect true complaints. Now I ONLY look for complaints before I buy anything and let their product speak for its self. | While ACER has done the best to slow us down on Facebook, it certainly hasnt stopped us, nor will they. And we definitely got excellent worldwide coverage. I just set up a new email address and FB page, got an IP hider for tracking and I can always use my roommates computer or tablet as well as an internet cafe. All their efforts are a mere bump in the road. But we have kicked it up another notch over which they have zero control. Going directly to their vendors website with our complaints and me covering the USA, includes Target, Best Buy, Frys Electronics, Radio Shack, Sears, Staples, Office Max/Depot, Sams Club and more. | Mi amigos are covering the Malaysia and Pakistan area and we have picked up me more pissed off consumers but basically have heard back from ACER in the Philippines, Africa, EU, UK, Thailand, USA and Mexico. Jennifer from corporate customer service USA and reached out to me but has very short arms cause she simply pulled and ACER and did nothing. | Since ACER pissed me off in 2012, I have been trashing them around the world for 2 ½ years and their sales are down $89 million. Lets see? At 2 ½ years, that is about 912 days divided into $89 million is $97,587 A DAY in lost sales!!! That is some serious change. And we have about 330 more days to go this year or another $33,000,000 at this current rate LOL | Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.