Adena Health System Review

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This is an archive of a consumer complaint published against Adena Health System at on 13-Aug-14.


Business Details –

  • Name: Adena Health System
  • Address: 272 Hospital Road
  • City: Chillicothe
  • State: Colombia
  • Country: United States
  • Phone: (740) 779-7500
  • Website:


Original Complaint against Adena Health System published at on 13-Aug-14 says, verbatim –

I fell while getting out of bed and badly sprained my ankle. It was about 4 a.m. I waited till 9:30 and went to the Chillicothe Adena Urgent care and it was really, really busy, so my husband and I decided to go to Adena Urgent Care in Waverly. | We drove 9 miles from our house on Rozelle Creek to get to the Chillicothe Urgent Care and had to drive 18 miles to get to the one in Waverly, Ohio, as our home road is right in the middle of Waverly and Chillicothe. | We went into the Adena Urgent Care in Waverly and signed in at 10:49 a.m.. We waited about 25 minutes and was shown to a room, with me limping badly all the way. We waited till 11:30, and finally a doctor came in. His name is Herbert Segnitz M.D. He ordered x-rays, and left the room. About 20 minutes later, a lady came in to WALK me down to x-ray. After we started down the hall, she noticed me limping and offered to go get a wheelchair. I told her no, let’s just get this over with. | After the x-rays, in which I laid on a cold, hard metal table (I also have arthritis of the spine and curvature of the spine), I walked back to the room. My husband and I actually heard this doctor on a personal call, about refereeing a ballgame in Kentucky.. He was on the phone for almost 25 minutes!! He came in and said it was a sprain and possibly a fracture!! Then he gave me a prescription for a boot! He said we could go to Genesis Medical Supply, in Waverly, or Henderson’s Pharmacy in Chillicothe, which probably would have a bigger selection. | We went to Genesis, and they said they would have to get authorization. We decided to drive into Chillicothe, to Henderson’sPharmacy. After we drove there. the man in Henderson’s said they did not take our insurance, which is Anthem Blue Cross Blue Shield!!! | We went BACK to Genesis in Waverly, and they said it would probably be tomorrow afternoon before we get the authorization, IF it is authorized. I had been sent home with absolutely no elastic bandage, even tho the instructions the doctor sent home with me said ice and elastic bandage. No pain medication at all, no bandage, NOTHING!!! | I am going to report him to every agency I know. And my insurance company will be told that if they pay for nything more than 2 x-rays, they are nuts!

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