This is an archive of a consumer complaint published against ADT Security Services, Inc. at Scamity.com on 08-Apr-15.
Business Details –
- Name: ADT Security Services, Inc.
- Address: 305 S Euclid Ave
- City: Tucson
- State: Arizona
- Country: United States
- Phone: 480-389-2415
- Website: www.adt.com/
Original Complaint against ADT Security Services, Inc. published at Scamity.com on 08-Apr-15 says, verbatim –
The company will not accept my cancellation fax sent within the 3 days deadline claiming that it was never found by their representative. Tried calling, emailing and I even sent them a scan of the cancellation notice. They keep changing the story and wants me to keep producing more proof. | The company advertise one thing on a letter that I received but when the come to my home they installed something else and charged something else. Note that they used my social security provided over the phone and come to my house to explain the product. I was in vacation. The sales person switched the product making some excuses that he needed to put on all the windows and doors since the system and deal was only meant for the front door. He induced my wife in signing under my name and my social security which she is NOT authorized to do it but was told that was alright! | I did email and fax a request within 3 days to cancel everything but they claim not receiving it. They also promised me 100 USD on the deal that I never saw it. The sale person was so aggressive that promised me an additional 100 USD if I let him come show me the product. I also did not see it. Bottom line is that the product shuts off by itself so I’m not getting what they “think” I sign up for it. I requested to cancel over the phone 3 times and even talked to a supervisor. They finally checked with accountant and said that was over 1000 USD to cancel and that they could not do it until the amount was paid off… They refused to cancel. I request compensation for my trouble and an immediate cancellation of this unsolicited/unauthorized “contract” which the sales person inform my wife she could sign my name. Arent they supposed to be looking out who they speak with? Sucurity? I like an supervisor to contact me informing that it’s canceled and compensation! Please help. |