ADT Security Services Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against ADT Security Services at on 12-Jan-15.


Business Details –

  • Name: ADT Security Services
  • Address: 1946 Lindorph Drive
  • City: Dayton
  • State: Colombia
  • Country: United States
  • Phone: 9379992277
  • Website:


Original Complaint against ADT Security Services published at on 12-Jan-15 says, verbatim –

In October 2014, for budget reasons, I tried to cancel my ADT security service after six years of continuous service. I was immediately told that since my wife had signed the original contract (she was home at the time of installation), only she could cancel it. I was dumbfounded. After telling them that it’s my house, my credit card and my income that is paying for the services, I could cancel anytime I wanted. After blocking their charges on my credit card and disconnecting the service on my end, they said they would continue to bill me and eventually send the bills to a collection agency. This has gone on until now, January 2015. They called for about the tenth time, and my wife finally talked to them and said, “Didn’t my husband tell you we had stopped the service?” Priceless! | After going through this ridiculous episode, I now hate ADT with a passion. If their corporate strategy is to threaten customers who want to disconnect with collection agency action, I do wonder what other strategies they have in place to bamboozle us. And what supreme arrogance they have to say that their “contract” was exclusive to my wife! |

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