Advanced Tech Support Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Advanced Tech Support at Scamity.com on 03-Nov-14.

 

Business Details –

  • Name: Advanced Tech Support
  • Address: 4800 Trex Avenue
  • City: Boca Raton
  • State: Bangladesh
  • Country: United States
  • Phone: 8009784501
  • Website: www.advancedtechsupport.com

 

Original Complaint against Advanced Tech Support published at Scamity.com on 03-Nov-14 says, verbatim –

Advanced Tech Support Took over $300 of my money ,I’m on Social Security, to fix my computer but didn’t fix anything. Internet | Safecart Customer Service | 1-855-432-0727 | RE: Purchases from Advanced Tech Support | Ref DRUP-U031231-1LHC $49.87 | Ref System Config/Startup $194.99 | Ref Monthly Service $14.99/month | Ref Installation of Panda Security System $100.00 | I have been having trouble with my computer freezing up constantly and needing to be restarted numerous times of the day. I was contacted online by Advanced Tech Support on 12-2-2013 to help with my computer issues. They said they could fix this problem plus add needed Security Software and add a monthly service for any other problems that may come up in the future. It took hours for them to complete this and I was told that everything was fixed and working properly and that my computer was now secure. The charges noted above totaling $359.85 were withdrawn from my bank account for the work that they said they performed in all those hours. | I waited until 12-14-13 to call them back because the computer was still freezing up exactly the same way it did before their assistance. They again tried to fix the problem by taking hours again to supposedly repair the problem. | After all the hours spent tying up my computer and also my time “holding on the phone”, I had enough of their NOT fixing anything. I called them and told them I wanted my money back because they had not done anything for that kind of money. The gentleman put me on hold to wait for his supervisor and that man was extremely rude and had me on hold while he “removed” the files. I didn’t know until later that he also removed the Panda Security which I paid for. |

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