Advanced Tech Support Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Advanced Tech Support at on 03-Nov-14.


Business Details –

  • Name: Advanced Tech Support
  • Address: 4800 Trex Avenue
  • City: Boca Raton
  • State: Bangladesh
  • Country: United States
  • Phone: 8009784501
  • Website:


Original Complaint against Advanced Tech Support published at on 03-Nov-14 says, verbatim –

Advanced Tech Support I was scammed Boca Raton Florida | Two days ago I intended to contact a company I had registered with called PC Pro who provides periodic computer scans s requested. The problem with their service that I experienced was that they systematically removed content from my computer that I did not want removed including Trend Micro, another computer virus protction service I had with he Geek Squad division of Bet Buy which I paid for. | I went to the PC Pro site to call them and the 800 number they provided contacted me with Advanced Tech Support. Their representative, a man named Vinny said they were an authorized repair service of PC Pro. I told him of the problems I was having which are too numerous to mention here and he asked me to authorize his taking over of my computer which I did. | He immediately informed me that I had real serious problems and that they could corect them but it would require purchasing a system called PANDA for $499. When I refused to buy something that expensive he said he could get authorization to reduce the cost to $200 because I was a senior citizen and a veteren but I would still have to pay their tech $199 one time fee to fix my prblems and additinally it would cost $19.99 per month to use free future tech service. | He assured me that all my problems would be corrected and I would never again receive any pop-ups. All of this was false. I also found out that PANDA and PANDA CLOUD are free available downloads. | They told me that if their were any problems, I was entitled to a full 30 day unconditional refund. | In fairness, I have not yet requested a refund but I intend to do so tomorrow. Whether they gratiously honor the refund request or refuse the refund request, I will in either instance post a follow up to let you know the outcome. |

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