This is an archive of a consumer complaint published against Advanced Tech Support at Scamity.com on 20-Nov-14.
Business Details –
- Name: Advanced Tech Support
- Address: 4800 Trex Avenue
- City: Boca Raton
- State: Bangladesh
- Country: United States
- Phone: 8009784501
- Website: www.advancedtechsupport.com
Original Complaint against Advanced Tech Support published at Scamity.com on 20-Nov-14 says, verbatim –
I signed up because I had malware that I could not remove. BIG MISTAKE!! First, they wanted $200, | then $100 for Panda protection. Then they would fix my computer. I gave them control at 5:00pm. At 10:00 am the following morning, I was able to access my computer. No change in the problem I presented. Called back. | Another technician did some trouble shooting. While this happened, I could see the malware name in the registry. The technician said it had to be referred to upper level tech. I gave control of my machine. | When I returned 3 hours later, I called. They said the machine was still hooked up and for me not to use it. Another day without a computer. The following afternoon the machine was still busy. I listened to my answering machine. | Their tech had called before I called in the evening before and left a message he did not know what I wanted him to do. Please get in touch with them. That is 24 hours the machine sat unattended and I did not have its use. Third time is a charm? WRONG! This time I waited just a couple of hours and checked. The machine still behaved as it did before ever turning it over to them. I canceled the transaction and asked for a refund. | This was granted without question and they said the money would be returned in 3-5 working days. Now, the | problem. They SCREWED MY COMPUTER ROYALLY. Someone set it up to suit his or her purpose without regard to how I use my computer. Here are some changes made, any one of which causes the machine to not function right. Together, the machine is a basket case. | | .pst files had a mis-match so Outlook would not work | | Word files did not allow a folder to be created to store new work | | They redefined what programs would work in three different places, turning them off here and there so they did not work at all. | | Removed one program I use all the time because it said Spam. This is a special spam folder for Outlook. | Turned off the works for Roboform, my password program, so it doesn’t work | Almost every program I use has been tweaked so it does not work properly. I have to go through all the controls and find which one they disabled in order to make it work after a restart. They have caused me to lose at least one-week’s worth of work trying to repair their procedures. DO NOT TRUST THESE PEOPLE. One of their advertising promos stressed that all technicians are level 1 and above Microsoft certified. They | operate out of Boca Rotan, Fl. If all their help lives in Florida, there are sure a lot of people who do not speak English so that it can be understood. Portraying itself as an American business with American trained workers does not match the experience I have had with the people to whom I spoke.