AFB&T Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against AFB&T at on 08-Apr-15.


Business Details –

  • Name: AFB&T
  • Address: AFB&T 150 West Hancock Avenue
  • City: Athens
  • State: Georgia
  • Country: United States
  • Phone: 706-357-7070
  • Website:


Original Complaint against AFB&T published at on 08-Apr-15 says, verbatim –

I usually maintain a fairly large balance, however this past month I did some pretty big traveling and in conjunction with a few larger purchases for work I managed to not only deplete the account but bring it into a negative balance. Which is 100% my fault. However, while on my travels my card was still working just like normal, and I am not one to check my account every day, so for every purchase after the balance was negative they hit me with a $36.00 fee. | I was traveling for 2 weeks.. I managed to rack up 14 fees for a total of $509. $509 in fees!!!! And not a single phone call from my banker or the bank themselves telling me what was going on. I called up customer care thinking surely this can be reversed in large part. After 3 days of phone calling and dealing with managers who need “time” to review my balance and account, they offered me 2 fees back. The kicker.. most of the overdrafts were less than $25 purchases, for meals and such. | I felt betrayed and ripped off as a long time customer and someone who has never ever had a problem with the bank. Granted I am not going to retire or go bankrupt off the $500 however, in principle I got a much better understanding of them as a bank. | Their system is old, their online portal is terrible compared to other banks and their support really let me down. Athens First you are terrible, and I am closing all of my accounts. And this goes without saying.. the Synovus stock I have had with you for 6 years.. selling that too. Probably will tell another 20 people how bad I think this bank is now. Note to business owners: Even when the customer is wrong, they deserved to be treated right. Otherwise you jeopardize your loyalty and bad reviews, which is exactly what happened here. | And of course after all 3 days on the phone.. the representative had the audacity to I hope you have a great day. Paige, and Jason are the ones who “helped” me. | Shame on you Synovus. |

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