Aflac, Inc Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Aflac, Inc at on 13-Jun-15.


Business Details –

  • Name: Aflac, Inc
  • Address: 1932 Wynnton Road
  • City: Columbus
  • State: Ohio
  • Country: United States
  • Phone: 1-800-227-4756
  • Website:


Original Complaint against Aflac, Inc published at on 13-Jun-15 says, verbatim –

On December 3, 2014 I sent in the proper paperwork to cancel my policy through Aflac. I called to make sure they had received my form (they claimed they had not). After faxing the form over three times and calling to follow up, they finally confirmed they had recieved my cancellation and that my policy would take up to two to four checks to take effect of this change. To make a long story short, they charged me six premiums (they probably would have charged me more had I not quit the job I was at) in the year of 2015 and made adjustments/credits along the way. Well according to the records I’ve kept by pay stubs after every refund had been issued to me, there was a balance due which I have record of all the payments they took and every payment they refunded and the balance due is 35.04. I have repeatedly emailed/called Aflac about this refund and even though they are the ones who took my money, and I have evidence of every deduction and refund they have made, they refuse to refund me the last portion because they claim I have to have approval through my old employer. | This has nothing to do with my old employer, Aflac is the one who took my money, NOT my old employer and now they are the ones who are refusing to refund me the money that I have proof that they took unlawfully even after the “2-4” paycheck adjustment they claimed that there was. Its taken me 6 months to even receive a partial refund because they never follow up with you about any concerns or issues you have. They love to take your money, but they do absolutely nothing to help you or even refund your money that they were not authorized to take. The thing that infuriates me the most is that I have wasted 6 months of my life over money I NEVER authorized them to take from me and now they refuse to take responsibility for which I have evidence that they took from me. I will NEVER EVER EVER recommend them to anyone and I will be sure to let everyone I know, know how they take your money without your authorization then refuse to refund it when you have evidence of what they have done! I have never been more dissatisfied in my life. This past 6 months have been a nightmare and a waste of my time when I never even authorized them to deduct my money in the first place. This is the WORST company I have ever had the misfortune of ever doing business with.

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