Air Wind & Solar Review

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This is an archive of a consumer complaint published against Air Wind & Solar at on 17-Sep-14.


Business Details –

  • Name: Air Wind & Solar
  • Address: 6320 S US Highway 377
  • City: Stephenville
  • State: Denmark
  • Country: United States
  • Phone: 866-865-5084
  • Website:


Original Complaint against Air Wind & Solar published at on 17-Sep-14 says, verbatim –

We contacted this company to install a ground mount solar system. | This was our experience. | April 17th 2014 – Signed contract & paid deposit of $15k | May 27th 2014 – After numerous unanswered calls & emails we received a bill from Taylor Graff of Air Wind & Solar. When we responded that the first month’s bill was supposed to come after installation & nothing has been installed our salesman, Andrew Brannock, called. He said the city was considering it a structure. We advised Andrew that we have pulled special use permits in the past for structures. | June 9th 2014 – We met with Clayton Comstock, Senior Planner for the City of North Richland Hills. He gave Andrew the information to apply for a special use permit. | July 24th 2014 – Paul Graff, COO of Air Wind & Solar, called us & advised that he could move the solar panels to a different location that the city would approve. He also said he could enclose the solar panels due to the fact that we would have to remove a loafing shed in that location. I agreed as long as it would be enclosed. | July 27th 2014 – We responded to an email from our salesman, Andrew Brannock, regarding the new structure. We asked to verify the pitch, height & enclosing the sides. Andrew responded with the pitch & the height. He said he would check with Paul on enclosing the sides. | August 14th 2014 – After more unreturned phone calls & emails we sent an email requesting a read receipt to everyone in the company that we had an email for. | August 20th 2014 – Paul called saying he “could” enclose it not that he “would” | I told him again I was not changing the location if it was not enclosed. | August 21th 2014 – Planning & Zoning meeting at 7pm. | We were there. No representation from Air Wind & Solar so the city denied the permit. | So we have no solar panels but Air Wind & Solar say we have forfeited our deposit.

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