Alarm Services Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Alarm Services at on 27-Dec-14.


Business Details –

  • Name: Alarm Services
  • Address: 8525 120th ave ne
  • City: Kirkland
  • State: Ecuador
  • Country: United States
  • Phone: 1.206.367.2287
  • Website:


Original Complaint against Alarm Services published at on 27-Dec-14 says, verbatim –

I was a long term (4-5 yr) customer of Alarm billing services. I elected to upgrade my service to another company for more features. My contract with Alarm Billing Services allowed a refund for cancelation, with the stipulation that the discounted long term rate would be increased to reflect the full monthly rate. | My first contract expired, and I was not notified that it had expired, so when I called to ask why the increased rate I was informed that I had not renewed so service was month to month. I re-upped for a three year plan, and was given credit for the one month lapse. (very fair). | When I went to cancel my service a few months later, they would not refund my balance saying that because I got credit for the one month, I forfeited the right to cancel. Multiple emails with Ben Price (customer service) got me no where Letter to the president, likewise. | I had agreed to pay the monthly rate, and also pay back the credit for the month I had missed. No response. | This company gave me good monitoring service, but very bad service interms of fairness in billing. | My advice is stay away from these guys. They don’t care about you and are deceptive in their promotions. |

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