1/5 - (4 votes)

This is an archive of a consumer complaint published against ALCATEL ONETOUCH at on 19-Mar-15.


Business Details –

  • Address: 15/F, TCL Tower, Gaoxin Nanyi Road Nanshan District, , P.R.
  • City: Shenzhen Guangdong
  • State:
  • Country: China
  • Phone: (86) (755) 3331 3000
  • Website:


Original Complaint against ALCATEL ONETOUCH published at on 19-Mar-15 says, verbatim –

In Late December I had planned a trip and thought I would acquire a cell phone just in case I had an emergency. I rarely would have a need to have a cell phone otherwise. | Reading user reports online I chose to visit the nearest 7Eleven store and try the Alcatel Onetouch A392A phone as the price was right, ($79) and they had a minutes promotion available. | After spending $158 I left the store confident I had made a good choice. | During my trip I used the phone very sparingly. After a week or two, I charged it (or thought I did). | A month went by where I did not need the phone. Second week of March I went to use the phone and the battery warning came on. I plugged in the charger and left it over night. In the AM I tested the phone and the battery warning came on and the phone turned itself off. | After a couple of attempts the phone stopped working altogether. I now have a cell phone just over 3 months old that does not charge and a whole lot of time minutes I cannot use. | I contacted 7Eleven where I purchased the phone and they suggested I buy another phone. Other than that there was nothing they could do. | Troubleshooting tips did not solve the issue. | Why should I have to pay to send a defective product in for repair? Especially when it was used about five times. | The charger does not work. I definitely do not recommend this product at all! |

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