Alfa Mutual Insurance Company Review

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This is an archive of a consumer complaint published against Alfa Mutual Insurance Company at on 28-Apr-15.


Business Details –

  • Name: Alfa Mutual Insurance Company
  • Address:
  • City: Brentwood
  • State: California
  • Country: United States
  • Phone: 1-877-384-7466
  • Website:


Original Complaint against Alfa Mutual Insurance Company published at on 28-Apr-15 says, verbatim –

Alfa’s client hit my car in December. I wasn’t even in the vehicle when it was hit, so it was a clear black and white incident. When I got the estimate from their adjuster, Darrell Stevens, it was way below estimated damage. I didn’t cash the check, just brought it to the body shop to get repaired and proceeded to rent a vehicle to get to and from work. The body shop contacted me after a few days stating that Alfa now refused to pay for the damage because there was a preexisting nick on the opposite side that they weren’t responsible for. It was explained that in order to properly fix the damage on the bumper, the paint had to be blended all around, otherwise, it would be spotty work. However, the car sat in the shop because Darrell did not communicate that he would take care of the damage owed. The rental company, Enterprise, also contacted me stated that Alfa refused to pay the duration of my rental, leaving me with a $191.64 charge that I was held accountable for since it was in my name. On top of that,Darrell, refused to communicate properly and literally sent me into an anxiety attack in which I had to call off work and lose funds. I eventually had to get my insurance company to handle the dispute at the risk of possibly raising my premium, and since I’m not signed up for rental insurance, I am still left responsible for the rental charge. I have never in my life experienced such consumer fraud and believed I was targeted for being a single female in which they underestimated would fight back. I am over my anxiety now and am only left with time and anger. I will fight this in every way I can. It’s not fair and it’s not right that Alfa try’s to nickel and dime to avoid a complete repair. In the past, when I’ve ever been involved in any type of accident, the law enforcement determines who’s at fault and the faulty insurance company takes care of it on EVERY level. Apparently, this has been a major issue with Alfa, and I know for a fact that they will go out of business because of their horrible lack of morals and service. I will prevail with the help of God by my side and this matter will be settled once and for all. With Him, all things are possible. |

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