1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 28-Aug-14.


Business Details –

  • Name:
  • Address: No. 699 Wangshang Road
  • City: Hangzhou
  • State:
  • Country: China
  • Phone: 85222155100
  • Website:


Original Complaint against published at on 28-Aug-14 says, verbatim –

Whoever wrote this policy for Alibaba needs to go back to the mental institution, This policy has no sense and any manufacturers alike in this case needs to be removed from Alibaba period! | I have been ripped off By Yuhuan Santong Plastics LTD using Alibaba platform in the amount of $1820 and there is nothing I can do and Alibaba will continue to harbor companies like this because they get yearly paid subscriptions from them, Something needs to be done NOW not later! | There appears to be several individuals that get ripped off on by Chinese manufacturers selling defective products and many of the products are un usable and can only be disposed of by local garbage pickup | Reviewing these policies for Gold member and general member there appears to be a discrepancy/contradictory between the 2 | If a gold member acts as the following they will be removed from Alibaba if the case is valid with Alibaba investigation and do not comply for resolution | 1) No goods received after full payment. | 2) No payment received after full delivery. | 3) Products received are not as described, including: | a) Only an empty box received. | b) Received product of different industries, such as ordered a mobile phone but received a T-shirt. | c) Ordered original brand products but received fake ones. | d) Received less than the quantity ordered, the short-weight quantity is more than 30% of the total order, or the short-weight value is higher than $300. | For general trade this can occur instead | But any product problem related with size/color/texture/model/damaging/quality belongs to general trade dispute, and in general trade dispute cases, the severest punishment we can make against a defendant in general trade dispute case is to publish the complaint case record on the defendant’s mini-site on for 90 days. | A (In some cases receiving defective goods) are the same as receiving no goods because some cases they are completely un usable as differentiated with general account and gold member shown in )1 No goods received after full payment | This would be quite the same as receiving no goods?? | B (In some cases receiving product not as described) as shown number 3 | for gold members in which they can lose there account, can be the same as receiving samples that are not the same as product ordered, they may be similar but not the same quality and completely un usable as this case | C (Scrolling around Manufactures mini websites on Alibaba I do not see where they say ordered products may not be the same as samples, can you point this out for me on Mini websites? | The policy appears to be lacking common sense, can you shed some light on paragraph A, B and C regarding the differences?

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