This is an archive of a consumer complaint published against Alibaba.com at Scamity.com on 11-Jul-14.
Business Details –
- Name: Alibaba.com
- Address: No. 699 Wangshang Road
- City: Hangzhou
- Country: China
- Phone: 85222155100
- Website: www.alibaba.com
Original Complaint against Alibaba.com published at Scamity.com on 11-Jul-14 says, verbatim –
I placed an order with Vicky Chen at Dexing Xiangxing Weiye Weaving Co., Ltd for genuine leather dog collars. The company confirmed the were genuine leather. | They would not let me pay through Alibaba and they told me I would have to pay all the fees. They tried to pressure me in to paying by bank transfer which I refused as there is no protection, but they accepted Paypal. I paid by Paypal and they kept giving me false information regarding the progress of my order and even went to the extent of providing false tracking information to string me along, I had to open a dispute through Paypal as the 30 days in which to claim was nearly overdue. It was only then that they managed to get the goods sent to me and a genuine tracking number. The same thing happened on two separate transactions for the collars and leads. | Since purchasing, the products have deteriorated, making them dangerous to the public as my customers have made complaints and returned collars and leads that have snapped. There are also other issues with the stock as the coating around the outside has cracked on a large portion of the stock and there has also been reports that the D links have broken in half. I have had to issue my customers with full refunds including postage. | I contacted Vicky on 19/05/2014 to address these problems and the response I got was very unprofessional as they just said what is the problem now! As they were not very helpful and quite rude I have opened a dispute with Paypal and they have since messaged me rudely and aggressively through the case centre. | They originally accepted no liability for the issues and told me that they are as described (genuine leather) and said how do we know it wasn’t you, implying I have been breaking the collar myself. Ridiculous! | After sending another response stating all the issues and telling them I have original emails, photographic evidence and proof they are not leather only PU plastic with paper or felt underneath they sent me the response below: | “Pls note the price , you really think it is for the whole product with genuine leather ??? That’s funny , I am sure you are new to this !” | I feel this response had admitted they have intentionally miss sold a product and that they think it is funny they have scammed me. It is very unprofessional to say the very least and yes I am new to trading on Alibaba and so far my experience has been awful! and yes I did expect them to be genuine leather as this is what I was told and the wages and overheads in China are much lower than the UK. If they were not leather they should have told me this so I could make up my own decision whether to purchase or not! | I have spend a lot of money with them, they are dishonest, rude, aggressive people and I hope no one ever has to experience the same thing. How the hell they reached gold supplier is beyond me and I think this should be investigated and removed from their account. | DO NOT BUY FROM THIS COMPANY – THEY ARE FRAUDSTERS, CROOKS, AND UNPROFESIONAL.