Alibaba Group Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Alibaba Group at on 26-Jul-14.


Business Details –

  • Name: Alibaba Group
  • Address: 969 West Wen Yi Road
  • City: Yu Hang ,Hangzhou
  • State:
  • Country: China
  • Phone: (+86) 571-8502-2077
  • Website:


Original Complaint against Alibaba Group published at on 26-Jul-14 says, verbatim –

Buy a bitcoin miner machine for US $499.00 , | First they send it to me with wrong alimentation cable I have to buy a new one | When I start the machine nothing work , send 3 mails no answer about this problem, I ask a tutorial link in order to know I my configuration was right, I receive 4 pictures in chinese, whitout any explanation. | Sent message again asking some support about this, nothing just get | Zhiren Li | 01:27 Jun 11,2014 | Dear Conde, | we will refund 7 EUROS to you. Do not worry. | As you told me will check the configuration , However, you do not tell us any result. so we are still waiting for your information till now. | Pease let us know what’s the situation now. | Ok, it is our fault to send you instruction with Chinese words. we are sorry. We should have translated it into English. | But we sincerely hope if you have any problem, please contact with us first. hope we can solve the problem together. but not directly leave 1 star negative feedback. We are still waiting for your answer about the confirguration, very sad to get a negative feedback. To do business well, solve problem is both we hope, right? | Anything need our help, please let us know. We will try to solve the problem. | We really feel sorry to you. | Can you change the 1 star negative feedback to 5 star positive? Thanks very much. And in order to thanks for your help, we will have bitcoin bonus fo you. Together with the refund 7 EUROs. | Awaiting for your soon information. | Regards! | Susie | SINOSIGMA GROUP | after several message I receved my 7 euros in bitcoins nothing else. Don’t want to send the machine back to get refund. | And today big joke I receved the custom bill 50 usd to pay ,so I spend 500usd for nothing this is the worst company I ever deal with. |

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