1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 27-Sep-14.


Business Details –

  • Name:
  • Address: No. 699 Wangshang Road
  • City: Hangzhou, Zhejiang
  • State:
  • Country: China
  • Phone: 852.221.55100
  • Website:


Original Complaint against published at on 27-Sep-14 says, verbatim –

Aliexpress keeps cancelling my orders for “SECURITY REASONS”, no matter how big or small of an order i place. Ive been a registered buyer for over 4 years and never had an issue buying until last moth. I placed an order for $25, nothing out of the ordinary, same credit card i use on all of my aliexpress orders. However, this time aliexpress sent me an email almost 24 hours later informing me that my order was CANCELLED, for “SECURITY REASONS” of course. HMMMMM, thats weird. considering the fact that i just placed a successful order last week. I go to the help center on the site scrambling my mind trying to figure out why in the world Aliexpress would choose to cancel this order of all the orders ive placed in the past. Finally i see where i can dispute the transaction and file a claim. Good, right? NO, BAD! In order to do that Aliexpress requests ALL of your personal info like your ID or passport, bank statements, a photo of your credit card…. Front and back! so they want to see the security code on the back as well. If i didnt know any better I’d think Aliexpress is running a major scam against its buyers. But here’s where things get upsetting… While they cancel out your order, guess what? THEY STILL CHARGE YOUR FREAKIN CARD! They will either hold your money while investigating or reverse the payment. HMMMMM, if aliexpress gets to take the money in the first place then aparently theres nothing wrong on your bank’s end. I even called both VISA and my bank for reassurance and was told by both institutions that everything on their end was fine. In fact, both VISA and my bank saw the transactions come through sucessfully. I also emailed aliexpress only to get no response for over a month. I cant help but wonder if ALIEXPRESS is only cancelling orders just so that we as buyers can say “what the heck, let me send these documents over so that i can hurry and get on with my transactions”??? | SHAME ON YOU ALIEXPRESS! Theyre trying to steal our identities and money all while they want us to believe that we’re shopping in a safe environment. BALOGNA. Nice try. If anything, VISA or our personal financial institutions would be asking us for these things, not the merchant. Im positive that if our banks felt that the transactions were fraud, theyd stop it themselves, not ALIEXPRESS. I encourage anyone that is having the same problem as i am to RUN! |

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