1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 28-Jul-14.


Business Details –

  • Name:
  • Address: No. 699 Wangshang Road
  • City: Hangzhou, Zhejiang
  • State:
  • Country: China
  • Phone: 852.221.55100
  • Website:


Original Complaint against published at on 28-Jul-14 says, verbatim –

I purchased 2 cell phones designed for the elderly from Shenzhen Yilian Technology on I needed to ask 2 questions about the phones so I followed the links and sent email to their salesperson, Keven Guo. He did not answer my questions. Instead, his reply was only to ask if I was Chinese. There is no reason why he needed to know if I was Chinese just to answer questions about the phones. I became suspicious and uncomfortable with possible discriminatory practice by a China-based seller and therefore I tried to cancel the order. According to AliExpress web site, I could cancel before the shipment was made. But it did not tell me that the seller could refuse to cancel. I tried to cancel several times and Keven Guo refused every time. He shipped the phones anyway. When I did not tell Keven Guo if I was Chinese, his emails became much worst. He wrote back that he was disappointed and I should not go back to China forever.Those were his exact words. | I have never experienced such rude and unprofessional behavior. Once they have my credit card account number, they become rude and abusive. The AliExpress customer service is useless when I tried to complain. My complaint has to fit into one of the existing categories such as no shipment received or else they ignore it. | If anyone knows how I can alert US authorities and stop this type of sellers in selling to the US public, let me know and point me the way.

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