This is an archive of a consumer complaint published against AliExpress.com at Scamity.com on 02-Apr-15.
Business Details –
- Name: AliExpress.com
- Address: No. 699 Wangshang Road
- City: Hangzhou, Zhejiang
- Country: China
- Phone: 852.221.55100
- Website: www.aliexpress.com/
Original Complaint against AliExpress.com published at Scamity.com on 02-Apr-15 says, verbatim –
An Aliexpress merchant sold me defective counterfeit Kingston USB sticks. I suspected they were counterfeit, so I contacted the Aliexpress support who then contacted the security team. I was shocked that I had to proved to Aliexpress security that I was sold counterfeit products; however, I had plenty of proof, such as the packaging was wrong and had different barcodes, the stamping of “Kingston” on the casing was different than real Kingston products. Also, the device information showed as a “USB device” and authentic Kingston USB drives say “Kingston”. Aliexpress contacted the vendor to have them provided documentation that they were selling authentic Kingston and the vendor was unable produce the documents. The vendor was remove from Aliexpress; however, I didn’t receive a refund! I’m unable to contact Aliexpress security via email, since they can only be contacted via a web-based support chat and they told me that Aliexpress security should issue a refund; however, that never transpired. | I will never deal with Aliexpress ever again and I’ve encouraged all my friends and family to never deal with them, as well. It’s pretty bad that such large company can get away with scamming customers out of money and providing no protection. | Do not deal with Aliexpress, as there are plenty of other Asian online vendors that provide the same products and some kind of protection from being ripped off!!!