This is an archive of a consumer complaint published against AliExpress.com at Scamity.com on 16-Mar-15.
Business Details –
- Name: AliExpress.com
- Address: No. 699 Wangshang Road
- City: Hangzhou, Zhejiang
- Country: China
- Phone: 852.221.55100
- Website: www.aliexpress.com/
Original Complaint against AliExpress.com published at Scamity.com on 16-Mar-15 says, verbatim –
I placed an order number 65151456359488 with AliExpress for O Rings for $8 and received a wrong item instead : a printer roller. The order was shipped as a China Post Air Package RI274818999CN. | I applied for a refund and was approved by AliExpress investigation team. Despite this, I have not been refunded the money. | AliExpress claims the money was given to the seller and cannot get the money back. | How am I guilty they cannot get their money back. | I ordered an item and paid and was sent a wrong item instead and this was proven by AliExpress themselves. How come they themselves cannot retrieve their money. They only suspended the seller for a week. In case they were to suspend the seller indefinitely, I am sure the seller would have returned the money. | | I am able to return them the wrong product after they pay for the postage back.