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This is an archive of a consumer complaint published against at on 16-Mar-15.


Business Details –

  • Name:
  • Address: No. 699 Wangshang Road
  • City: Hangzhou, Zhejiang
  • State:
  • Country: China
  • Phone: 852.221.55100
  • Website:


Original Complaint against published at on 16-Mar-15 says, verbatim –

I placed an order number 65151456359488 with AliExpress for O Rings for $8 and received a wrong item instead : a printer roller. The order was shipped as a China Post Air Package RI274818999CN. | I applied for a refund and was approved by AliExpress investigation team. Despite this, I have not been refunded the money. | AliExpress claims the money was given to the seller and cannot get the money back. | How am I guilty they cannot get their money back. | I ordered an item and paid and was sent a wrong item instead and this was proven by AliExpress themselves. How come they themselves cannot retrieve their money. They only suspended the seller for a week. In case they were to suspend the seller indefinitely, I am sure the seller would have returned the money. | | I am able to return them the wrong product after they pay for the postage back.

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