1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 04-Jun-15.


Business Details –

  • Name:
  • Address: No. 699 Wangshang Road
  • City: Hangzhou, Zhejiang
  • State:
  • Country: China
  • Phone: 852.221.55100
  • Website:


Original Complaint against published at on 04-Jun-15 says, verbatim –

| I’ve purchased things from AliExpress for a couple of years now, basically without a problem. But Heaven forbid if you want a valid refund or replacement! I had a couple of horrendous experiences recently when I ordered a couple of wigs (I need them, as I’ve lost my hair due to chemo) and was not only sent items other than those I ordered, but that are utterly unusable as hair or any other purpose whatsoever. The seller (goes by many names, it turns out; some of which are Emily Zhang, Cathy Zhang, Las Vegas Wigs and other company names I can’t put my hands on at the moment) refuses to refund my money at ALL, though a money back guarantee is, well, guaranteed. She refuses to send the wig I ordered (of which there was a photo) unless I FIRST leave an ‘awesome 5-star review’ (buyer’s words). She refuses to budge on this point at all, though I’ve pleaded and reasoned with her in every way I know. She has demonstrated that this is a 100% intentional scam. (And stupidly, I had failed to read her customer reviews, nearly all of which outlined the exact same scam to which I’ve fallen prey. | AliExpress is doing nothing: the first agent I spoke with via phone said she would escalate the aleady submitted complaint/case. That was about 2 weeks ago, and I never even received so much as an email acknowledging our contact. I can find NO record on their site of my dispute. Yesterday I had to contact them through Live Chat, because their one and only phone number no longer works. That agent took the claim, and though I asked her to escalate the case as promised, she didn’t do so. The only email I’ve gotten from her details her completely butt-kissing email ‘respectfully requesting’ that she (the seller) check her emails and answer emails or chats from me! This AliExpress agent was told of all the emails that had gone back and forth between us, so having this seller just ‘read and answer my emails’ is of no benefit, since same seller just repeats the demand for 5-star review as a prerequisite to her redeeming herself with me. | I am aware that a miracle could occur where they refund my money, but based on my own experience thus far and the experience of others in the past, I feel very little hope. |

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