AliExpress Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against AliExpress at on 15-Dec-14.


Business Details –

  • Name: AliExpress
  • Address: No. 699 Wangshang Road
  • City: Hangzhou, Zhejiang
  • State:
  • Country: China
  • Phone: 85222155100
  • Website:


Original Complaint against AliExpress published at on 15-Dec-14 says, verbatim –

I recieved item in mail about a month after ordering. It was a small item, as I was testing the website. It worked long enough for me to tell all my friends that it was a great deal, ultimately becoming responsible for my boss spending over a hundred dollars on aliexpress (a subsidiary company of alibaba, china). Who knows if that stuff will work. Anyway there are tons of evidence of counterfeiting going on with alibaba and aliexpress. I was unable to submit a complaint or dispute because when it came it worked, and I clicked that it came fine and worked. They force you to submit early feedback so that when it breaks, the feedback is done. Just so you know when the feedback is asking you if it arrived, don’t reply until you test it out. Better yet, buy ebay or amazon. Alibaba does not own the products it sells like amazon does, and so they do not have control over their vendors. when disputes are in fact submitted successfully they are tossed out, or not even reviewed. My emails and complaints were not responded to (it’s been a week already), I assume they will never respond. Also along with contacting aliexpress throught their maze of artificial chatting and mazes of directions, I was able to submit an official complaint. Again, no response in five days. I also emailed the suppliers personal email address, no reply in 2 weeks. I also left a message on my order page for the supplier, no response in 2 weeks. I think I left a third message to the supplier somewher in there, a third different way, and nothing. So not only does the supplier take your money, aliexpress does not discipline them for doing it. This was my very first experience with them. Don’t make the same mistake. For news on the counterfeits see below link. Also they started emailing me about how they have trusted vendors too. But what difference does it make if aliexpress itself doesn’t respond in a week, or even send an email that they got the message? If them make 10 dollars on every american that buys from them, thats a huge overall profit. Don’t do it. Thats why they are still there, and probably why alibaba incorporated on the stock exchange this year. To get out money. Alibaba is larger than amazon, ebay, craigslist combined. It’s the china version of these stores. But they don’t have the governmental oversite to be honest, until they do. They lose my support. | | |

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