Allstate Insurance Company Review

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This is an archive of a consumer complaint published against Allstate Insurance Company at on 21-Jul-14.


Business Details –

  • Name: Allstate Insurance Company
  • Address: P.O. Box 660636
  • City: Dallas
  • State: Texas
  • Country: United States
  • Phone: 1-800-255-7828
  • Website:


Original Complaint against Allstate Insurance Company published at on 21-Jul-14 says, verbatim –

I am in need of assistance concerning Allstate Insurance Company. My 24-year-old son, originally took out an auto policy, which was paid on time and debited from his bank account from December 2012, to March 2014, and I was added as a home insurance policy, which was also on time and debited from my account. However, although I was paying homeowners premium, I was not getting mail or emails from Allstate indicating increases and debit amounts, they were going to my son’s email. I tried to get to the bottom of that problem to no avail. | The homeowners premium was debited on the 3rd of the month. On March 3, 2014, my son called me to ask if I noticed the drastic increase, more than tripling to 375.00 scheduled to come out of my checking that day. I called the bank to stop deduction because I did not have that kind of money in my account. After calling agent, Amanda, in Muskegon, MI., it took days to find out why there was an increase, and why I was not being notified properly, of which I still did not get an answer. After many problems I decided to change the policy to an Allstate location closer, and an agent that responded to my concerns. However, since I could not be satisfied as to constant increasing of policy, I decided to not reinstate and faxed a notice cancelling policy as instructed by LaTasha at the Detroit Allstate office. I found a much better policy at AAA at less than half the cost of Allstate, which was before the 3/28/14 cancellation date recorded by Allstate. | Now my son and I are receiving credit collection notices where Allstate is demanding 747.38 for changes to home policy. The Detroit office, LaTasha, told me she could not give me information, I would have to ask the Credit Collection Service, they in turn told me they were only doing what was sent to them from the Detroit office, and if I cancelled before Allstate cancellation date there should be no problem. The Muskegon office said they no longer had anything to do with the policy. The first year I paid a 89.00 premium, then 136.12 in November 2013, increased after home inspection, 93.00 in December 2013, 92.95 in January 2014, 92.95 in February 2014, and I cancelled March 3, 2014 at 375.00. Why should I pay for insurance that was properly cancelled, and when I have been insured by AAA since before cancellation date recorded by Allstate. I as an on-time paying customer with no claims, have not had the satisfaction of being treated fairly. Please advise! | Your assistance in this matter would be greatly appreciated.

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