This is an archive of a consumer complaint published against Allurez Jewelers at Scamity.com on 24-Nov-14.
Business Details –
- Name: Allurez Jewelers
- Address: 36 W 47th St
- City: New York
- State: New York
- Country: United States
- Phone: 800-554-3509
- Website: www.allurez.com/
Original Complaint against Allurez Jewelers published at Scamity.com on 24-Nov-14 says, verbatim –
I purchased a custom-made engagement ring from Allurez. I had initially selected to pay with a wire-transfer as it came with a discount, however after realizing the fee for the transfer was more than the discount I wanted to change my payment method to a credit card. When I asked about changing my payment method they told me I would have to cancel the order and start a new one. I have never heard of this procedure, and doing so would require me to build the ring all over again which would take at least 30 mins. | I went ahead with the wire transfer to avoid complication. I need the ring as soon as possible but there was no option for expediting the process, even though I was willing to pay more to do so. They claimed this is because they need to take their time to assure “quality”, which is ironic because when I finally got the ring it was very dirty and had excess glue on the inlays. For paying $1000+ this is unacceptable. Also, the ring was not the size I ordered! I wanted a 7.25 and when I took it to a jeweler to get it resized they told me it was a 7.50. I contacted Allurez about this and while they said I could send it back to get resized, the cost of insuring the ring would be more than the cost of just resizing it locally, plus I did not want to have to wait for weeks and have the possibility of them doing another subpar job. | One positive thing I can say is that they were quick to respond through email (although every time I replied to someone a different person replied back.) When I got the ring they included a card that clearly says on the front “$50 Gift Card”. Yet it is not, it only provides off up to $50. Quite unnecessary misleading advertising. | All in all I am very disappointed with Allurez. They are overpriced for the quality of work they provide.
