Ally Bank Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ally Bank at on 28-Apr-14.


Business Details –

  • Name: Ally Bank
  • Address: P.O. Box 13625
  • City: Philadelphia
  • State: Costa Rica
  • Country: United States
  • Phone: 1-877-320-2559
  • Website: www.ALLY.COM


Original Complaint against Ally Bank published at on 28-Apr-14 says, verbatim –

I opened an account with Ally Bank on October 15, 2013, and had NOTHING but problems with them since. | First, when I tried to make a transfer of money to a non-Ally account on October 18, the transfer failed though the money was taken from my Ally Money market account. When I contacted Customer Service, I was told the money would be credited back to my Ally Money Market account on Monday, October 21. It is now the evening of October 22 and I still haven’t received the money back into my account. | Second, I received my debit card from Ally October 22, yet was unable to activate it. I received a message that the information I entered didn’t match that on my account – though I entered the EXACT same information! | When I tried to access my account online October 22, it was blocked. I called Ally Bank to report the problem, gave them the SAME information I had many times before, yet they claimed to not be able to locate my accounts! As a result, I’ve been ripped off of 186.29 that I can’t access at all. I am disabled and on a fixed income. | I would like to see these issues resolved in a timely and peaceful manner; however, I am not the first customer to experience problems with this bank, and plan to take my business elsewhere.

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