Always Helpful Movers Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Always Helpful Movers at on 27-Dec-14.


Business Details –

  • Name: Always Helpful Movers
  • Address: 1580 SW Market St.
  • City: Lee's Summit, Missouri
  • State:
  • Country: United States
  • Phone: (816) 525-5995
  • Website:


Original Complaint against Always Helpful Movers published at on 27-Dec-14 says, verbatim –

I moved to Arizona in May. Since I was moving across state lines, I requested the largest truck that Always Helpful Movers had. I told them if they would commit the largest truck to my move, I would commit to them. They promised me the truck (I have it in writing), I made my deposit. Next, I requested a final drop off at my new home on Monday. I was told that Monday wasn’t possible because of their faith, they would be driving on Sunday. I understood and we changed it to a Saturday delivery. | The day of the move AHM showed up with a flat bed trailer. The foreman told me at first that they were using the big truck for a move in Leawood, then he back tracked and told me the large truck needed service and wouldn’t be ready for two days (which was the day I wanted to move in the first place). John said the flat trailer had just as much space as the big truck and yet half of the workers pulled me aside and told me it was not (One of them even told me that all of my things weren‘t going to fit and that they would have if they‘d had the large truck.). I couldn’t believe it as I watched them disassemble my furniture, creating a jigsaw puzzle out of my things. It took so much time to fit things in that they didn’t finish the move that day. | I had to rent hotel rooms for all of my family that night and AHM took my things away “to lock it up on their lot for the night”. The next morning they showed up with the truck and a cargo van. They wanted to charge me for the additional vehicle and they took until 2 PM that day to finish loading the trucks. Due to their delays, I had tree solid days of driving ahead of me and only 2 ½ days to do it in. Insult to injury, they were now going to deliver and unload my things on Sunday morning (ha!). | We got into Arizona on Saturday evening at 9:30 PM and they were at the house on Sunday morning at 9:00AM. They were supposed to hire help to unload the trucks once that got to AZ but it ended up that only the two guys who drove the vehicles unload all of my things because one of them laid down his wallet along the way (In a store when they were trying on Duck Dynasty tee shirts!) and they no longer had the money to hire the help to unpack me! They blocked my drive with the truck, neither myself or my sister had anything to eat or drink the entire day. | Additionally, I’m still finding things are broken. They paid to fix the leg on a chair but my dining room table (from NFM design gallery had squiggly depressions in the top that can not be repaired short of sanding down the top by an 1/8” and then re-staining it). They got mad at me when I pointed out the broken chair leg, they even went so far as to insinuate that it was broken before it went on the trailer (until the found the piece laying in the trailer). | Lastly and worst yet, things are missing. Some silly…toiletries…some not so silly, my grandmother’s silverware. AHM had told me they run a thrift shop. It never occurred to me that there might be a conflict in that but now that so many things have gone missing, I have to wonder what happened. Did they run out of room to the point that they removed some of my things? I’ll never know but what I do know is that their 5 star ratings are a joke. I’ve struggled with leaving them an honest review because of their purported Christian faith. But I’m Christian and they did wrong by me. They took no care with me or my things and I’d leave them negative stars if I could! |

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