AlwaysOnVacation Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against AlwaysOnVacation at on 23-Dec-14.


Business Details –

  • Name: AlwaysOnVacation
  • Address: 2303 Camino Ramon, Ste 170
  • City: San Ramon
  • State: Aruba
  • Country: United States
  • Phone: 925-965-2621
  • Website:


Original Complaint against AlwaysOnVacation published at on 23-Dec-14 says, verbatim –

I have a vacation property listed with this company. Normally I handle all my bookings directly but I received a request for occupancy on very short notice so I set up the booking through the Always On Vacation booking system so a credit card payment could be made. I received e-mail confirmation of the payment from a staff member and my account invoice showed the payment (minus booking fee) as well. At that time I called the renters and gave them access info for my property. | A few days later an employee of Always On Vacation notified me that the credit card payments were not honored. Apparently the employee had a few converstions with one tenant and received intent to pay. I have a copy of one of these e-mails. At this time I heard about the payment problem, and the property management company notified me of problems with the tenants. | Shortly thereafter the tenant no longer responded to any contact attempts from the company, or me, and the property was abandoned. Although the tenants damaged my property, I simply hold the company accountable for receiving the payment and verifying it was received. They communicated with me via phone and e-mail several times over a period of a few days then told me I should call the police. Since that time, none of my phone calls or e-mails have been responded to. | I filed a report from the California BBB. Always On Vacation refused a response to them and has never contacted me since August 2014. | I believe Always On Vacation is legally responsibe to me for the payments promised and that they should pursue any legal action required to collect on the frauded payments. | This have shown a blatant lack of integrity and professionalism. |

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