, Inc. Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against, Inc. at on 23-Mar-15.


Business Details –

  • Name:, Inc.
  • Address: 1200 12th Ave S Ste 1200
  • City: Seattle
  • State: Washington
  • Country: United States
  • Phone: (866) 216-1074
  • Website:


Original Complaint against, Inc. published at on 23-Mar-15 says, verbatim – created an invalid return request for a buyer and allowed false claim to steal money from my account. | I am 5 star seller and work hard to provide the best products and service amazon seller center. Recently created an invalid return request for a buyer who got a 100% brand new factory sealed Braun shaver and used it for more than 3 months. Both’s and my return policy does NOT allow returns beyond 30 days. And there is no issue with the shaver at all. The buyer claimed that the shaver did not work at the beginning, then changed his story to that the shaver does not work to his satisfactory after 3 months of use. I helped him to contact the manufacturer Braun for warranty service because whatever manufacturer’s warranty needs to be done with the manufacturer. But the buyer refused and insisted to file a Amazon A-Z claim and Amazon did not allow me to dispute this claim, and simply deduct a large amount $ from my account. Amazon did not even refund me any of the sale’s fees and shipping costs Amazon charged me on this sale. | simply stole money from an all 5 star seller and did not allow any communication and said that their decision (to steal my money) is final. | 1. The claim against me was an NOT a valid A-to-z Claim to start with according to the conditions set by | There are 3 necessary conditions to file an A-to-z Claim per This claim did not satisfied conditions 2 and 3. | So it was an INVALID claim to start with. | 2. The claim was “item not as described”. The item description is 100% the same as the item. And the seller even offer | FREE expedite shipping to the buyer for no extra cost. The buyer used the product for more than 3 months and changed | his mind and wanted for a return. The seller explained in deals with patience and took the initiative to help the buyer with | manufacturer warranty service. The evil buyer refused and wanted a refund because he still need to use the shaver and | cannot wait for the mailing to and from the manufacturer. | 3. The return request was way outside of both Amazon’s and my return window. The return request should not even be | allowed from the first place. | 4. It’s against the industry ethics and good professional conduct to treat sellers with all 5 star ratings like this on seller center. | 5. Amazon even took all the sale fees and profits from this sale and the shipping costs from the seller so basically the seller double lost | the item, the sale, the amazon fees, and the shipping costs. | 6. This whole thing is simply WRONG by any standard.

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