1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 17-Dec-14.


Business Details –

  • Name:
  • Address: P.O. Box 8102
  • City: Reno
  • State: Nevada
  • Country: United States
  • Phone: 120.626.6406
  • Website:


Original Complaint against published at on 17-Dec-14 says, verbatim –

I own a retail store. We have sold many items thru Amazon’s website. A Customer wanted to return a Sharp soundbar. The customer was contact within 2 hours of receiving there e-mail. We would refund the customer in full less freight costs. Which was verified with Amazon. The mistake we made (according to Amazon employees) was we should have responded to the customer thru Amazon’s A-Z Guarantee claim program. Instead the customer was contacted back thru amazon’s regular dealer website. | After seven days of no response to there A to Z program the customer was refunded $245.48 in full from my account. | I had made several phone calls and set e-mails to resolve this case with the same response from Amazon. | Amazon even asked me to contact the customer to have them return the item and I did with no reponse from the buyer. | I feel like I was robbed by Amazon. | My store no longer sells items on Amazon. They have earned Thousands of dollars in commisions from 2011 to 2014. We now sell mainly on E-bay and our brick and mortar store front. |

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