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This is an archive of a consumer complaint published against at on 12-Dec-14.


Business Details –

  • Name:
  • Address: P.O. Box 8102
  • City: Reno
  • State: Nevada
  • Country: United States
  • Phone: 120.626.6406
  • Website:


Original Complaint against published at on 12-Dec-14 says, verbatim –

I have been an individual buyer and seller of DVD, PC Software and Music on, for over 10 years. I also have partnered with another entity, selling similar merchandise. All our our merchandise has been 100% new & factory sealed. My partner also sells on every international Amazon. Their most recent customer rating was 100. My partner utilizes the ‘Fulfilled By Amazon’ tool, where sellers send their goods to Amazon who stores them, and ships out the orders as they come in. They are in physical possession of the merchandise. | In October of this year, Amazon sent out emails to sellers of DVD with MSRP over $25, informing us that unless we provide a copy of the invoices where we purchased the goods, they would not be allowed for sale on Amazon. One problem with this is that in one instance of ours, we have already sold over 100 copies of a DVD that had MSRP of $39.99. Our price? Less than $8. Add to that Amazon already has this in their posession, and we have had ZERO complaints of bootleg materials. | Begrudgingly, I supplied my partner with copies of my invoices which were sent to Amazon. Amazon refused to accept them, because the address on the invoice does not match the address on their account. What are sellers with multple locations supposed to do? | The end result – I have thousands of dollars of merchandise which I CANNOT SELL on Amazon, and my partner… the numbers are in the tens of thousands of dollars! And Amazon picked the BUSIEST time of the year to enact this ‘law’… just before the holiday shopping season! | Why are they doing this? They will tell you it is to stem the flow of bootleg goods. However, they are making ZERO exceptions for sellers who have had no complaints of bootleg goods. This leaves one other option – Amazon needs suppliers that they can purchase from directly, and cut out the middleman… mom & pop sellers. | I posted this information on their facebook page, and Scott AmazonAgent Johnson responded. He sympathized with me, and he offered me a $300 credit toward any black friday merchandise. I accepted, and was passed off to DuJohn M who was to complete the transaction. They emailed me wanting my address & phone number. I provided both. Then I got a response asking if my shipping address was the same. Several days went by… nothing. I emailed back and was told – we’ve tried contacting you but got no answer. I asked them what number they were calling, and they had transposed the numbers I provided in the email. I informed them of such, and they still did not call. Finally they stopped responding to emails. | So they offered me a $300 credit for my troubles, and never completed the transaction. They then proceeds to block me from facebook to try to destroy the evidence, but the emails still I retain. |

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