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This is an archive of a consumer complaint published against at on 23-Jul-14.


Business Details –

  • Name:
  • Address: P.O. Box 8102
  • City: Reno
  • State: Nevada
  • Country: United States
  • Phone: 120.626.6406
  • Website:


Original Complaint against published at on 23-Jul-14 says, verbatim –

I received two Amazon/Kindle gift cards from a relative as a gift. I went to my account on to redeem the cards and add values to my balance. The first card worked with no issues, but the second card would not redeem due to “bad gift card code”. | I contacted Amazon help through their chat services and had a long and drawn out chat with on eof their reps who asked me a myriad of questions and then put me on hold for over 10 minutes stating that she would investigate. She then came back and asked for more information. I was able to provide her with store where purchased, card code, card bar code number, date of purchase, etc. After all this, she put me on hold again for about five minutes then came back and stated that she could not do anything for me and that she would have to refer issue to the “Gift Card Department” and that I should expect resolution within 48 hours. | After almost exactly 48 hours, I received an email from Amazon asking that I log into their site and provide additional information. When I logged in, the information they requested was the exact same information I provided to the first rep. I supplied the information again. | I then received another email from Amazon almost immediately stating that they cannot do anything about the card and that I needed to go back to the store where purchased (I had already told them that the card was purchased in another state) and ask them to give me another card. | I feel that I really got the run around and that there must be something they can do when they have the card numbers. codes, etc.

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