Amazon Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Amazon at on 20-Oct-14.


Business Details –

  • Name: Amazon
  • Address: P.O. Box 8102
  • City: Reno
  • State: Nevada
  • Country: United States
  • Phone: 120-626-6406
  • Website:


Original Complaint against Amazon published at on 20-Oct-14 says, verbatim –

I am filing a report today regarding Amazon and their seller, Connect Buy. I have been trying to be reasonable and fair with them for several months now, and I have even proved they shipped my order wrong and they won’t admit wrongdoing. Here is a breakdown of what happened: July 1st, 2014 I ordered 2 comforter sets and paid an extra $134 for 2-day shipping. (I needed it quickly.) I was given an estimated date of July 3rd – July 9th at the time I placed the order. I realized at the time that July 9th seemed too far out since I expedited this. But I figured there was some glitch in their system and they would still ship as I requested. July 3rd , They shipped my order, but they shipped it regular UPS ground. **Please note, with the holiday and weekend in between, I should have received it on July 8th, which is when I expected it and needed it, since it was 2 day shipping after all. | July 8th, realized I wasn’t getting it and had to go out and buy something else. July 9th, my order arrives. About a week later, I returned the bedspreads and told them I expected a full refund. July 30th, after spending almost $351, I got a refund of $173.50. This is because they felt entitled to the $134 shipping, and a 20% restock fee. Since then I have filed a claim with Amazon and was denied, so I appealed. That was also denied. I sent several emails to Amazon corporate and even Jeff, the CEO of Amazon, to tell them of my unfair denial. At first, they would respond, saying that there was nothing they could do because of the A-to-Z Guarantee Claim restrictions. They no longer respond, so I went back to Connect Buy. At first, Connect Buy would respond and say there was nothing they could do because it was delivered within the estimated delivery time. Now, they no longer respond either. Then I went to and via online chat I confirmed this order was in fact sent UPS ground. I went back to Amazon and Connect Buy with a screen shot of my chat with UPS. Amazon didn’t reply, and Connect Buy still said that I got it ‘within a reasonable amount of time’. If I had told them to send this UPS ground, shipping would have been free. But they shipped it ground when I clearly requested and paid for 2-day shipping. I am livid no one at these companies thinks there is anything wrong with how this was handled! I have been nothing but professional and reasonable with Amazon and Connect Buy. I have proved to them that it was shipped wrong. No one has apologized or accepted any blame. |

Visit the external source link

Leave a Reply

Your email address will not be published.