American Addiction Centers Review

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This is an archive of a consumer complaint published against American Addiction Centers at on 23-Jan-15.


Business Details –

  • Name: American Addiction Centers
  • Address: 115 East Park Drive Second Floor
  • City: Brentwood
  • State: California
  • Country: United States
  • Phone: 877-284-4992
  • Website:


Original Complaint against American Addiction Centers published at on 23-Jan-15 says, verbatim –

I would like to give warning to any person out there thinking about entering themselves or a loved one into the Desert Hope Rehabilitation facility in Las Vegas, NV to do your due diligence. There is an abundance of information available for anyone that will take the time to look. My situation did not allow me to do so before entering my teenage grandson into this facility. | I started the entry process in April of 2014. I have been subsequently been given the corporate run around for approximately nine months at this point. The process started with a court order to enter my grandson into a facility to help him get control of a drug addiction. Drug addictions usually go hand in hand with legal ramifications as this was the case. I called one of their (800) numbers. and spoke with one of their intake specialists. I was informed that this facility had one of the most intensive drug programs available. She stated that he would be seen by a Master degreed therapist with (30) plus years experience at least twice a week. I was reeled in by this fast talking phone salesperson. The cost for the (30) day in patient program was $26,500 which was paid in a cash transaction that day. I'm the grandmother to the patient and a senior citizen on a fixed income. My thoughts at the time were this could be a disastrous decision if this was not a viable decision. I later found out that these intake specialists receive commission on the amount they can get from you for the care. | Upon completion of his (30) day stay almost immediately my grandson relapsed and was incarcerated. He explained the lack of intensive therapy and unresponsive nature of the care provided by Desert Hope. | He gave me written permission to order his medical records from Desert Hope to investigate what had transpired during his inpatient stay. It didn't take very long to discover through these records that he was housed with little "intensive care." He was seen three out of at least eight therapy sessions that were contracted for his care. He was walked to by his therapist to their psychiatrist they have on staff only to be told he would be put on a waiting list. He never got to have this assessment by their psychiatrist. Not because he was not in need of therapy but because of a complete lack of care or lack of a proper work force in place. I did pay cash to The American Addiction Centers corporate office in Tennessee for the program. In the end I was told by their corporate office that they would not give me an accounting of how my $26,500 was applied because it was all bundled together. This would be illegal if they were to do this with an insurance company statement. I is to their benefit to do this to cash paying patient’s. | There were two urine tests run after the patient was well into the program. Both tests came back positive for drugs and or alcohol while in their care. This behavior took place with female patients who were supposedly segregated from male patients. Drugs and alcohol were readily available within the population of this facility. There were pages of medical records which documented the patient being in his room or in the hallways. When a patient would miss a group meeting it would state patient absent due to reason(s) UNKNOWN. This was completely unacceptable since this was an inpatient facility and they were paid to hold the patient's presence accountable. It was not hard to understand what had happened during this stay and why the patient's immediate relapse was foreseeable. | I have spent month's trying to get to the executive responsible for the organizational control of this facility. The Desert Office personnel are very inept at answering questions when you call and try to contact someone. After numerous attempts I finally got to speak to the interim C.E.O. of Desert Hope. I addressed some of the incidents that were involved with my family member's stay. He stated that he had only been there three months and could not address issues during my grandson's stay. The turnover rate for staff and executives appears to an issue with this facility since it has only been in operation since 1/13. Also, issues with understaffing, rules and regulations not being consistently followed, and basic organizational control at that time. This is not conducive to a facility that was advertised and paid to be an "intensive" healing and teaching environment. | As I stated previously I was declined a breakdown as to how the $26,500 was applied for the care of my family member. I was told that Medicaid and all insurance companies they accepted could get that furnished in their statements. It is understandable why they are touted as the "desert oasis" of rehabilitation centers. I think I just purchased another baby grand piano or waterfall for this facility. Easy to understand where they put their emphasis and priorities. | I was told by American Addiction Centers there would be no refund from this corporation and I have been financially devastated by this money hungry scam. The patient was offered a free stay in their Florida facility it was immediately turned down. | Please be aware of this company by checking them out seven ways to Sunday before you commit.

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