American Addiction Centers Review

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This is an archive of a consumer complaint published against American Addiction Centers at on 15-Jul-14.


Business Details –

  • Name: American Addiction Centers
  • Address: 115 East Park Drive Second Floor
  • City: Brentwood
  • State: California
  • Country: United States
  • Phone: 877-284-4992
  • Website:


Original Complaint against American Addiction Centers published at on 15-Jul-14 says, verbatim –

Within the last year American Addictions Centers purchased several facilities and are now shutting them down saying due to low census (clients). The real reason is they are not “spa” quality as are the facilities in Florida, Texas and California are, who are more about pampering the client than treating them for addiction. At one time AAC was hiring Disney to train the staff on Customer Service rather than training them on addiction related services. They did start trainings for staff although these were on subjects that most if not all staff already is knowledgable in and offered no continuing education credits for the 6 hours the staff had to sit in uncomfortable chairs in an uncomfortable environment (too hot or too cold). | It is understood the facility in Hamilton is closing its doors on July 20th and the Singer Island facility is soon to be “under the gun” for closing as well. It is rumored that AAC purchased Leading Edge and Singer Island for the call center only. It is also rumored AAC has purchased a building in Ringwood, NJ and plans to open its doors within the next 2 years, hence laying off the staff at the Hamilton Facility, approximately 80 people. | The City Council in Ringwood needs to re-evaluated its decision on allowing a company such as this to put a facility in the city. Do you really want someone to hire people and then less than a year later lay them off? This is not an action for a company that really wants to help the addict, alcoholic or the economy but is more interested in lining its pockets. Family members and people seeking help for an addiction please reconsider before sending your loved on or going here, do you really want spa treatment or do you want addiction treatment? |

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