American Airlines, Inc. Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Airlines, Inc. at on 09-Apr-15.


Business Details –

  • Name: American Airlines, Inc.
  • Address: P.O. Box 619616
  • City: Dallas
  • State: Texas
  • Country: United States
  • Phone: (972) 973-3112
  • Website:


Original Complaint against American Airlines, Inc. published at on 09-Apr-15 says, verbatim –

US Air / American Airlines ripped me off. I was flying to New York to pick up my grandchildren for Easter break, bringing them back to Florida. I first flew to Philadelphia then had a short layover before continuing on to Binghamton, NY. Imperative that I arrive that day because the 4 of us had flights out of Binhamton, NY the next morning at 6am. | After arriving in Philadelphia, they cancelled my flight. I had to scramble, rent a car, paid $409 for the car and drove frantically to New York (4 hours of traveling) in order to be able to catch the 6am flight the next day. | They refuse to refund me any part of my money because they said they would fly me to NY the next day………………the 4 of us would have missed our flights that left at 6am. | Then to make matters worse, they also cancelled my return flight (the one where I was returning to Florida after I returned my grandchildren to NY). | When I arrived at the Binghamton airport they were confused but were able to put me on the plane because there was room (only coach seats on that flight). | When I arrived at Philadelphia I was advised that not only did I not have my First Class seat they would have to check to see if they had any room for me on the flight. | Eventually they were able to place me in coach……………….I paid for First Class and my ticket cost me $920.00 | They agreed to reimburse me for the difference between first and coach……………what about all the aggravation. | They ripped me off. |

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