American Express Banking Corp. Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Express Banking Corp. at on 27-Apr-15.


Business Details –

  • Name: American Express Banking Corp.
  • Address: Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
  • City: Gurgaon, Haryana
  • State:
  • Country: India
  • Phone: 1800 208 1223
  • Website:


Original Complaint against American Express Banking Corp. published at on 27-Apr-15 says, verbatim –

I called AE on April 1st asking them to issue my refund check of ~900. They said they would do so immediately and I would receive in next 4-7 days. I was very patient and waited. No check arrived. I am in dire need of this check | Over 2 weeks later, I called again and spent nearly 30 minutes on the phone. They agreed to put a stop on the first check and re-issue a 2nd. (The first still has not even arrived btw). I asked if they could expedite the check however they stated that this does not fall under their expedited policy. I felt that this was ridiculous given taht I had already waited nearly 3 weeks, yet I had no choice. | Now over a week has passed since that call and there is no check. The first with a stop on it never arrived. The second is not here. | I called AGAIN (which is difficult given my strenuous schedule as a physician). I spoke to Superviser Eric 38683 and he said there is nothing he can do and blamed it on US mail. I have ordered many things on line and it never takes so long to arrive in the continental United States. | I asked if he could expedite and he stated the rules under which that could happen and said he could not do so in this case. I told him that there are always ways to make things happen and that in this case, I expect the check to be here within 48h. I am in dire need, I have been a loyal customer who pays my entire bill each month. Yet no solution. | At this point, I would like to cancel my card with American Express after this check arrives. I explained I am in a dire situation where the check is needed asap. I have waited a month. There is no reason a check should take so long. | I needed something from citicard and they expedited overnight, free of charge, (their own idea) the other week. | I hope someone can assist me in getting AE to expedite the check. Everyday for a month I have waited and it seems it is being brought over by a pigeon flying across the country. | I believe there were ways to be flexible and authorize an expedited shipment of the check to me given the inconvenince they caused, the patience I have demonstrated, the time I have had to spend calling them (~30min/time), and further that I explained I am in a situation where the check needs to be in my hands asap.

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