American Express Bluebird Review

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This is an archive of a consumer complaint published against American Express Bluebird at on 06-Nov-14.


Business Details –

  • Name: American Express Bluebird
  • Address: 200 Central Avenue
  • City: Saint Petersburg
  • State: Bangladesh
  • Country: United States
  • Phone: 18774865990
  • Website:


Original Complaint against American Express Bluebird published at on 06-Nov-14 says, verbatim –

On October 31, 2014, I received a direct deposit payroll allocation of $621.78 to my American Express Bluebird account. Coupled with a previous balance, I was due to make my car payment, buy groceries and pay my electric. I paid my Xcel Energy bill for $187.22 at around 9am. At approximately, 4:45pm, I drove to Lobel Financial to pay my car note. I logged into American Express Bluebird to authorize a check. I discovered that my account balance was zero. Frantically, I scrolled the transactions. Two charges jumped out. One for Meijer, which I never heard of and one for McDonalds. I called American Express to stop the charges as they were still pending. I was put on hold repeatedly and told that nothing could be done until the charges went through. I hung up, filed a police report and Googled Meijer. I called the corporate office and was transferred to store 243 in Michigan. I was transferred to security and told that two people were on camera using a card which apparently had my card number on it. Also, the McDonalds is in Michigan. I have never left Colorado, nor do I know anyone in Michigan. Most perplexing is I still have my card in my possession. | I called American Express again and again and begged for my pay, which is all the money I have in the world. I told them my children would have no food and my car would be repoed(my car is a requirement for work). They said the investigation would take 10 to 45 days before I would receive a refund, maybe. I told them that I would lose my car which means I lose my job and I have no money to feed my children. I was told that the fraud isn’t their fault and that is their policy. I told asked them if their policy was to leave children hungry? He said, “Yes, if it means that there is no money to feed them.” | Seven days have past since I faxed the affidavit of fraud and police report. I called to ask when I could receive my money. I was told it could be 45 days. I told them they do not protect consumers. Most banks notice that a charge is another state and freeze the account. NOT AT AMERICAN EXPRESS. My money is their money to do with as they choose. | In the meantime, Lobel is going to take my car in a few days and I went to the only food bank in my area. I will lose my job without a car. I am an electrician. I must have a car and tools, therefore I can’t pawn my tools. I am a full time student at UCD School of engineering, which means I don’t have much between school, kids and work. | I think people need to know that AMEX Bluebird does not protect them at all. Please let consumers know. | Thank you

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