American Express Company Review

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This is an archive of a consumer complaint published against American Express Company at on 12-Sep-14.


Business Details –

  • Name: American Express Company
  • Address: 200 Vesey Street, 50th Floor
  • City: New York
  • State: New York
  • Country: United States
  • Phone: 1-800-208-1223
  • Website:


Original Complaint against American Express Company published at on 12-Sep-14 says, verbatim –

I have been a card member over 50 years since 1964 and used AMEX Travel Agency for a 28 Day Princess Cruise. The booking was made and I turned it over to AMEX Travel.Princess quoted $300 for insurance and when the confirmation was emailed with an AMEX payment, AMEX quoted $550 with no air. The Travel Agent assured me that the coverage was better so I cancelled my coverage to meet the Princess insurance cost, and unfortunitely my wife got needed medical care and we cancelled the cruise. Since it was within 2 weeks of leaving, we forefitted all $4800.CSA, AMEX 3rd Party Insurance Company only paid back 1/2 or $2400 and I lost $2089. Princess said they would apply the balance toward a future cruise. AMEX would not and I disputed the amount. | Robert Palm Desert. CA |

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