American Express Review

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This is an archive of a consumer complaint published against American Express at on 23-Mar-15.


Business Details –

  • Name: American Express
  • Address: 200 Vesey Street
  • City: New York
  • State: New York
  • Country: United States
  • Phone: 1-800-528-4800
  • Website:


Original Complaint against American Express published at on 23-Mar-15 says, verbatim –

As loyal customers of over eight years with American Express, my spouse and I write to complain on their disinterest in retaining us. I spoke with a customer service agent on 3/15/2015 about a balance payment I scheduled on that day to prevent the accrual of interest charges. The agent assured me that American Express will not charge interest since I had made a good-faith effort to pay the balance, and issued a confirmation number. However, the statement on 3/18/2015 showed an interest charge, and when I called customer service again on 3/22/2015, both the agent and the agent’s supervisor insisted that they will not honor the prior agent’s assurance. When I asked the supervisor to include a note that “…my continued business with American Express will depend on the company’s willingness to accommodate requests by longstanding customers…” she instead explained the contract document to me. | I am hopeful that, as a company dedicated to retaining existing customers, they would (1) alert customer service to avoid a defensive communication style with customers; (2) allow the billing/customer service departments to waive interest charges in especial cases; and (3) ensure that customer service agents honor prior commitments. I also note, that in my nine years as a customer, this amounts to the first instance I accrued an interest charge. |

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