American Family Fitness Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Family Fitness at on 23-Jul-14.


Business Details –

  • Name: American Family Fitness
  • Address: 4200 Innslake Dr Ste 104
  • City: Glen Allen
  • State: East Timor
  • Country: United States
  • Phone: (804) 965-5300
  • Website:


Original Complaint against American Family Fitness published at on 23-Jul-14 says, verbatim –

Amaerican Family Fitness (Brook Road) used deceitful business practices to trap me into a 3 year contract back in 2010. The horrific cleanliness and the impertinent attitude of the management lead me to finding a good work out routine at home.Still paying cash on my membership( the oringal bank card I used to start was stollen and cancelled)I went to my location only to see it was closed…indefinitely…without notice to me.I went to the next closest location Short Pump. It is only 12 miles but took me 45 min in traffic to get there.I paid $150.00 so that I didn’t have to make that trip for a few months(brook rd was 1 mile from my home) later that month I spoke to someone at The Mechancisville location about not being libaly for the rest of my contract . They agreed and took my information and I left the conversation knowing I was out of the contract and could not use the facility anymore. | When I asked about a refund for the $150.00 I had just paid I was told I would have to contact corporate about that.Knowing what a headache that would be I deceided to let them keep it . | You can imagine my shock to find out in Aug. that my NEW mastercard checkcard had been being billed since June from American Family.June is when the cash payment of $150.00 would have run out.When I called about this they just stated the terms of the contract over and over. | I closed my bank account and challanged the fraudulent way the $150.00 was taken from me.I will be trying to contact someone face to face about this to get a final statment on this matter.Depending on what they say I am prepared to take this to a higher level.I wonder how many others have been victimized by American Family Fitness. | |

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