American Family Fitness Review

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This is an archive of a consumer complaint published against American Family Fitness at on 18-Sep-14.


Business Details –

  • Name: American Family Fitness
  • Address: 4200 Innslake Dr Ste 104
  • City: Glen Allen
  • State: East Timor
  • Country: United States
  • Phone: (804) 965-5300
  • Website:


Original Complaint against American Family Fitness published at on 18-Sep-14 says, verbatim –

On April 1, 2014 I signed a cancellation request with American Family Fitness (AFF). Contract was due to end June 13, 2014. In May or June I received my first notice from a collection agency (National Fitness) stating my AFF account is past due and has gone to collection. I said that’s impossible because I have auto pay and no one has ever contacted me saying the account is past due. I call AFF and they informed me my March and April payments did not come out because there was an issue with my account. I asked how much is needed to pay my account in full. I was told $119.85 (March $39.95, April $39.95, & May $39.95) will finalize my account. I paid this amount on June 2nd. Since paying this amount AFF continues to send this to the collection agency stating I still owe because National Fitness deducted their fees from the amount I paid. I’ve asked AFF why wasn’t I notified prior to this issue going to collections. I’ve been informed that AFF input the my phone number into their system incorrectly. The contract shows my number as . They input . I said there is a second number on the contract why was it not called. I was told their system does not allow more than one number in the system. Although the contract was scanned into the system no one bothered to look at it. I asked AFF why was I not notify on April 1st (the day I signed the cancellation request) that there was an issue with my March payment. Remember I set-up auto pay in order not to have late fees/collection issues. No answer as to why I was not told on April 1. I also did not receive an e-mail stating there was an issue with my account. |

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