American Family Insurance Review

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This is an archive of a consumer complaint published against American Family Insurance at on 31-Jan-15.


Business Details –

  • Name: American Family Insurance
  • Address: 6000 American Parkway
  • City: Madison
  • State: El Salvador
  • Country: United States
  • Phone: 18006926326
  • Website:


Original Complaint against American Family Insurance published at on 31-Jan-15 says, verbatim –

I brought my car to Cerified Services Auto Repair on four seperate occassions, every time I was sent away, and the mechanic Ray Huffman told me that the car was ok to drive, when in reality the car needed a ton of repairs and attention that he was to lazy to do, or to stupid to do, cant figure out which one. After the last visit with Mr. Huffman, the next time I started my car the engine made a terrible noise and “according to Mr. Huffman” needed to be replaced. | Now I am no genius, but it seems to me that a mechanic should be held accountable for this kind of behavior and so I filed information with the State’s Attorney General – and the better business bureay, and of course Ray Huffman of Certified Services said that he was not at fault and spouted off a bunch of lies about what really happened. Then he got his insurance company involved, American Family Insurance. | Now American Family Insurance is worse than Mr. Huffman, looking at the facts and it is very clear that their insured is at fault, thay are claiming that he was not negligent and forcing me to go throgh an attorney to try to recover the amount I am out for having to BUY a new car plus personal injury and suffering etc….. They accept lies on behalf of their client and ignore facts so that they can deny the claim and force me to have to take them to court. This is all done so they can try to get out of paying a claim that is clearly owed. | Both American Family Insurance and Certified Services/Ray Huffman are total liars and theifs!!! What a horrible thing to do to a single mother who needs a car and trusted a mechanic to give professional advice – horrible horrible people. Wendy Tulipan was the adjuster, I have repeatedly submitted proof that their insured was negligent with my car repairs and advice, but she is a horrible horrible adjuster who wouldnt even properly inspect the car for the “real” cause of the damage. | Hi Ho Hi Ho , its off to court I have to go…. in the mean time I was left with a loss of work, loss of time, and a completely ruined engine/car that I had to replace, when the facts showed that Mr. Huffman advised me that my car was just fine to drive, and the engine blew up less than 24 hours later!!!!! | DO NOT trust either American Family Insurance or Ray Huffman of Certified Services Auto Repair on Camano Island WA. Total Crooks who ruined my engine and not wont fix it or reimburse me for damages/pain/suffering. | Never use American Family Insurance for your business, they deny claims and are untruthful about the facts – as well they spouted off supposed “facts” without even inspecting the car until it had been sitting out in the rain for over a month and a half. If you use them for your Business Insurance, rest assured, they wont pay out claims when you need them to, leaving you with a huge problem for your business to handle on it’s own. | American Family Insurance = crooks!!! Certified Services Auto and Truck Repair/ Ray Huffman located in Camano Island WA – the worst mechanic ever, don’t take your car to him unless you want the engine ruined!!! |

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